Once the payment has been made for the product through zoroz.in, you’ll be shared tracking/order id, you may share this details through contact us page mentioning the query and alternatively, you may call us at +91 9311796739. For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 6+ Days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. RAMBO MOBIVERSE OPC PRIVATE LIMITED or ZOROZ is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6+ Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9311796739 or zorozmobi@gmail. com or connect@zoroz.in. To return your product, you should drop an email with product details at connect@zoroz.in, post confirmation/acknowledgment from Zoroz Team, You’ll have courier the product(s) to the following address:

ZOROZ OFFICE

No.-289, Level 01, Tower A, Building 10, DLF Phase 2, Gurugram, Haryana -122018 Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.